Our Enhanced Warranty Plan covers the following services:
Repairing bent or broken prongs
Repairing any accidental scratches to mounting
Re-polishing of scratched gemstones or diamonds. (In the event a stone's scratches can't be polished out, Pandaliya may choose to replace the stone at its discretion. However, this does not cover lost, damaged, or broken gemstones or diamonds.)
Replacing or repairing spring rings on chains
Replacing or repairing earring backings
Gemstone and/or diamond tightening (also covered under free lifetime warranty services).
Re-Rhodium Plating (also covered under free Lifetime warranty services)
Re-polishing and cleaning of jewellery (recommended once every year; also covered under free lifetime warranty services).
FAQs
What are the advantages of the Enhanced Warranty Plan over Lifetime Warranty?
With Lifetime Warranty, you only get basic jewellery maintenance services. On the other hand, the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues that are not included in the Lifetime Warranty.
How much should I pay to avail of the Enhanced Warranty Plan?
The price of the plan will vary depending on the product you are buying. You’ll find the exact price for this service in the “Add-ons” section of a product page.
How long is the Enhanced Warranty Plan valid?
It is valid for 5 years from the date of purchase.
Can I cancel my order for Enhanced Warranty Plan?
Yes, you can cancel your order within 30 days of purchasing the plan and get a full refund.
Once I buy the Enhanced Warranty Plan, will I get a confirmation of the warranty?
Once you buy the plan, we will email you the details of the plan and procedures for contacting us for any of the services under the plan.
Under what circumstances will the warranty be void?
Your Enhanced Warranty Plan will be void if you get any repair or resizing work done on the jewellery from any other jeweller or third party.